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Question 124 / 323
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qualitycontrol-124
TOTAL QUALITY MANAGEMENT (TQM) — According to the text, a pathology laboratory management committed to meeting customer needs should approach each task by answering FIVE QUESTIONS. What is the FIRST question that must be answered?
A. What do they require?
B. WHO ARE OUR CUSTOMERS? — the very first question in the TQM framework
C. Are we succeeding in this effort?
D. How can we deliver what they need?
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