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Question 166 / 323
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qualitycontrol-166
COST OF CONFORMANCE AND NON-CONFORMANCE — The text describes two types of quality costs. What are PREVENTION COSTS as stated in the text?
A. Costs of redoing failed tests and handling customer complaints
B. Costs of inspecting and auditing quality systems
C. PREVENTION COSTS ARE INCURRED TO PREVENT DEFECTS — including TRAINING, CALIBRATION, AND MAINTENANCE; if employees are trained and instruments calibrated properly and maintained satisfactorily, the laboratory should run smoothly and produce accurate results
D. Prevention costs are only associated with external regulatory compliance
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