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GENERAL PRINCIPLES OF RCA — The text states that RCA involves identifying the root cause of a problem and then documenting a CORRECTIVE ACTION. In the general process for performing and documenting RCA, what is STEP 3?
A. Step 3: Define the problem
B. Step 3: Implement the recommendations to prevent recurrence
C. STEP 3: ASK WHY AND IDENTIFY THE TRUE ROOT CAUSE ASSOCIATED WITH THE DEFINED PROBLEM
D. Step 3: Gather data and evidence
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