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Question 250 / 323
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qualitycontrol-250
QUALITY MANAGEMENT TERMS — The text lists many ISO definitions. What is the ISO definition of QUALITY IMPROVEMENT?
A. Quality improvement means passing proficiency testing annually
B. Quality improvement means reducing the cost of laboratory operation
C. THE ACTIONS TAKEN TO INCREASE THE VALUE TO THE CUSTOMER BY IMPROVING THE EFFECTIVENESS AND EFFICIENCY OF PROCESS AND ACTIVITIES THROUGHOUT THE ORGANIZATIONAL STRUCTURE
D. Quality improvement is defined as achieving ISO accreditation
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