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qualitycontrol-308
QUALITY IMPROVEMENTS — According to the text, JURAN'S QUALITY IMPROVEMENT step 3 specifically identifies what?
A. Step 3: Establishing baseline measures of process performance
B. Step 3: Verifying that the remedy actually works
C. STEP 3: IDENTIFYING ROOT CAUSES OF THE PROBLEM — the third step in Juran's seven-step quality improvement process
D. Step 3: Carefully defining the problem
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