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qualitycontrol-315
LABORATORY MANAGEMENT — DEVELOPING A SYSTEM FOR MEASURING PERFORMANCE — The text describes how laboratory performance can be measured. Which FOUR WAYS of measuring progress in an organization are listed?
A. Four ways: by age, by size, by technology level, by staff number
B. FOUR WAYS: (1) In the form of ACTIVITY (tests performed per month); (2) PRODUCTIVITY (billed units per full-time equivalent staff member); (3) QUALITY (turnaround time and percent error-free performance); (4) UNDERSTANDING FINANCIAL STATUS (cost per test and variance from budget)
C. Four ways: by ISO compliance, NABL accreditation, CAP accreditation, CLIA certification
D. Four ways: by patient satisfaction, physician satisfaction, staff satisfaction, public perception
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